Service Level Policy – What’s Changed

1. Changes posted July 1, 2026

Summary of updates:

• Changed the maintenance outages window start time from Saturdays at 8:00 pm ET to Saturdays at 8:00 am ET.

2. Changes posted April 1, 2026

Summary of updates:

• Simplified database refreshes language.

3. Changes posted April 1, 2025

Summary of updates:

• Corrected a scrivener’s error.
• Simplified the Maintenance Policy definition.