Customer Agreements

API Terms of Use

• API Terms of Use.pdf December 2, 2022 - June 30, 2024

Data Processing Addendum

• 2023.04.13-Data Processing Addendum.pdf April 13, 2023 - June 30, 2024
• Data Processing Addendum.pdf November 2022 - April 12, 2023

Integration Hub Product Supplemental Terms

• Integration Hub Product Supplemental Terms v1.0.pdf October 2021 - June 30, 2024

Learning Portal Terms of Use and Training Policy

• 2024.07.01 - Learning Portal Terms of Use and Training Policy July 1, 2024 - December 31, 2024
• 2023.07.01 - Learning Portal Terms of Use - Final.pdf July 1, 2023 - June 30, 2024

Master SaaS Agreement

• 2023.04.21-Master SaaS Agreement.pdf April 21, 2023 - June 30, 2024
• 2023.01.10-Master SaaS Agreement.pdf January 10, 2023 - April 20, 2023
• 2022.12.02-Master SaaS Agreement.pdf December 2, 2022 - January 9, 2023

Professional Services Agreement

• 2023.07.31-Professional Services Agreement.pdf July 31, 2023 - June 30, 2024

Software License Agreement

• 2023.07.31-Software License Agreement.pdf July 31, 2023 - June 30, 2024

Customer-Facing Policies

Acceptable Use Policy

• Acceptable Use Policy v2.6.pdf January 2024 - June 30, 2024
• Acceptable Use Policy v2.5.pdf July 2023 - January 2024
• Acceptable Use Policy v2.4.pdf March 2023 - July 2023
• Acceptable Use Policy v2.3.pdf July 2021 - March 2023
• Acceptable Use Policy v2.2.pdf June 2021 - July 2021
• Acceptable Use Policy v2.1.pdf April 2021 - June 2021
• Acceptable Use Policy v2.0.pdf April 2021 - April 2021

Adoption Services Policy

• Adoption Services Policy v1.0.pdf May 2021 - June 30, 2024

Managed Services Policy

• Managed Services Policy v4.1.pdf February 2024 - June 30, 2024
• Managed Services Policy v4.0.pdf July 2021 - February 2024
• Premier Application Managed Services Policy v3.1.pdf April 2021 - July 2021
• Application Managed Services Policy v2.8.pdf April 2021 - July 2021

Security Policy

• Security Policy v2.4.pdf July 2023 - June 30, 2024
• Security Policy v2.3.pdf July 2021 - July 2023
• Security Policy v2.2.pdf June 2021 - July 2021
• Security Policy v2.1.pdf April 2021 - June 2021

Service Level Policy

• Service Level Policy v3.6.pdf July 2023 - June 30, 2024
• Service Level Policy v3.5.pdf May 2022 - July 2023
• Service Level Policy v3.4.pdf July 2021 - May 2022
• Service Level Policy v3.3.pdf June 2021 - July 2021
• Service Level Policy v3.2.pdf April 2021 - June 2021
• Service Level Policy v3.1.pdf April 2021 - April 2021

Standard Maintenance Policy for SaaS

• SaaS Maintenance Policy v3.0.pdf February 2024 - June 30, 2024
• SaaS Maintenance Policy v2.1.pdf October 2021 - February 2024
• SaaS Maintenance Policy v2.0.pdf July 2021 - October 2021
• SaaS Maintenance Policy v1.1.pdf April 2021 - July 2021

Standard Maintenance Policy for Software Licenses

• Software License Maintenance Policy v4.2.pdf February 2024 - June 30, 2024
• Software License Maintenance Policy v4.1.pdf July 2023 - February 2024
• Perpetual License Maintenance Policy v4.0.pdf May 2023 - July 2023
• Perpetual License Maintenance Policy v3.2.pdf October 2021 - May 2023
• Perpetual License Maintenance Policy v3.1.pdf July 2021 - October 2021
• Perpetual License Maintenance Policy v3.0.pdf July 2021 - July 2021
• Perpetual License Maintenance Policy v2.7.pdf April 2021 - July 2021

Standard Maintenance Policy for Subscription Services

• Subscription Maintenance Policy v3.0.pdf February 2024 - June 30, 2024
• Subscription Maintenance Policy v2.1.pdf October 2021 - February 2024
• Subscription Maintenance Policy v2.0.pdf July 2021 - October 2021
• Subscription Maintenance Policy v1.1.pdf April 2021 - July 2021

Support Plan for SaaS

• Support Plan for SaaS v1.1.pdf February 23, 2024 - June 30, 2024
• Support Plan for SaaS v1.0.pdf November 2, 2022 - February 22, 2024