Archives

Standard Terms

1. SaaS Agreement

• 2024.07.01-Master SaaS Agreement.pdf July 1, 2024 – March 31, 2025
• 2023.04.21-Master SaaS Agreement.pdf April 21, 2023 – June 30, 2024
• 2023.01.10-Master SaaS Agreement.pdf January 10, 2023 – April 20, 2023
• 2022.12.02-Master SaaS Agreement.pdf December 2, 2022 – January 9, 2023

2. Professional Services Agreement

• 2024.07.01-Professional Services Agreement.pdf July 1, 2024 – March 31, 2025
• 2023.07.31-Professional Services Agreement.pdf July 31, 2023 – June 30, 2024

3. Software License Agreement

• 2024.07.01-Software License Agreement.pdf July 1, 2024 – March 31, 2025
• 2023.07.31-Software License Agreement.pdf July 31, 2023 – June 30, 2024

Additional Terms

4. API Terms of Use

• 2024.07.01-API Terms of Use.pdf July 1, 2024 – March 31, 2025
• API Terms of Use.pdf December 2, 2022 – June 30, 2024

5. Data Processing Addendum

• 2024.07.01-Data Processing Addendum.pdf July 1, 2024 – March 31, 2025
• 2023.04.13-Data Processing Addendum.pdf April 13, 2023 – June 30, 2024
• Data Processing Addendum.pdf November 2022 – April 12, 2023

6. Integration Hub Product Supplemental Terms

• 2024.07.01-Integration Hub Product Supplemental Terms July 1, 2024 – March 31, 2025
• Integration Hub Product Supplemental Terms v1.0.pdf October 2021 – June 30, 2024

7. Learning Portal Terms of Use and Training Policy

• 2025.04.01 – Learning Portal Terms of Use and Training Policy April 1, 2025 – January 31, 2026
• 2024.07.01 – Learning Portal Terms of Use and Training Policy July 1, 2024 – March 31, 2025
• 2023.07.01 – Learning Portal Terms of Use – Final.pdf July 1, 2023 – June 30, 2024

Customer-Facing Policies

8. Acceptable Use Policy

• 2024.07.01-Acceptable Use Policy July 1, 2024 – March 31, 2024
• Acceptable Use Policy v2.6.pdf January 2024 – June 30, 2024
• Acceptable Use Policy v2.5.pdf July 2023 – January 2024
• Acceptable Use Policy v2.4.pdf March 2023 – July 2023
• Acceptable Use Policy v2.3.pdf July 2021 – March 2023
• Acceptable Use Policy v2.2.pdf June 2021 – July 2021
• Acceptable Use Policy v2.1.pdf April 2021 – June 2021
• Acceptable Use Policy v2.0.pdf April 2021 – April 2021

9. Adoption Services Policy

• 2024.07.01-Adoption Services Policy July 1, 2024 – March 31, 2025
• Adoption Services Policy v1.0.pdf May 2021 – June 30, 2024

10. Managed Services Policy

• 2025.04.01-Managed Services Policy April 1, 2025 – May 31, 2025
• 2024.07.01-Managed Services Policy July 1, 2024 – March 31, 2025
• Managed Services Policy v4.1.pdf February 2024 – June 30, 2024
• Managed Services Policy v4.0.pdf July 2021 – February 2024
• Premier Application Managed Services Policy v3.1.pdf April 2021 – July 2021
• Application Managed Services Policy v2.8.pdf April 2021 – July 2021

11. Security Policy

• 2024.07.01-Security Policy July 1, 2024 – March 31, 2025
• Security Policy v2.4.pdf July 2023 – June 30, 2024
• Security Policy v2.3.pdf July 2021 – July 2023
• Security Policy v2.2.pdf June 2021 – July 2021
• Security Policy v2.1.pdf April 2021 – June 2021

12. Service Level Policy

• 2024.07.01-Service Level Policy July 1, 2024 – March 31, 2025
• Service Level Policy v3.6.pdf July 2023 – June 30, 2024
• Service Level Policy v3.5.pdf May 2022 – July 2023
• Service Level Policy v3.4.pdf July 2021 – May 2022
• Service Level Policy v3.3.pdf June 2021 – July 2021
• Service Level Policy v3.2.pdf April 2021 – June 2021
• Service Level Policy v3.1.pdf April 2021 – April 2021

13. Standard Maintenance Policy for SaaS

• 2024.07.01-SaaS Maintenance Policy July 1, 2024 – March 31, 2025
• SaaS Maintenance Policy v3.0.pdf February 2024 – June 30, 2024
• SaaS Maintenance Policy v2.1.pdf October 2021 – February 2024
• SaaS Maintenance Policy v2.0.pdf July 2021 – October 2021
• SaaS Maintenance Policy v1.1.pdf April 2021 – July 2021

14. Standard Maintenance Policy for Software Licenses

• 2024.07.01-Software License Maintenance Policy July 1, 2024 – March 31, 2025
• Software License Maintenance Policy v4.2.pdf February 2024 – June 30, 2024
• Software License Maintenance Policy v4.1.pdf July 2023 – February 2024
• Perpetual License Maintenance Policy v4.0.pdf May 2023 – July 2023
• Perpetual License Maintenance Policy v3.2.pdf October 2021 – May 2023
• Perpetual License Maintenance Policy v3.1.pdf July 2021 – October 2021
• Perpetual License Maintenance Policy v3.0.pdf July 2021 – July 2021
• Perpetual License Maintenance Policy v2.7.pdf April 2021 – July 2021

15. Standard Maintenance Policy for Subscription Services

• 2024.07.01-Subscription Maintenance Policy July 1, 2024 – March 31, 2025
• Subscription Maintenance Policy v3.0.pdf February 2024 – June 30, 2024
• Subscription Maintenance Policy v2.1.pdf October 2021 – February 2024
• Subscription Maintenance Policy v2.0.pdf July 2021 – October 2021
• Subscription Maintenance Policy v1.1.pdf April 2021 – July 2021

16. Support Plan for SaaS

• 2024.07.01-Support Plan for SaaS July 1, 2024 – March 31, 2025
• Support Plan for SaaS v1.1.pdf February 23, 2024 – June 30, 2024
• Support Plan for SaaS v1.0.pdf November 2, 2022 – February 22, 2024

17. Sustaining Support Policy for Software Licenses

• 2024.09.19-Sustaining Support Policy September 19, 2024 – December 31, 2025

Additional Terms

18. Subprocessors

• 2023.06.05-DPA_Subprocessors June 5, 2023-February 25, 2026